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特拉法加廣場豪華飯店的評分

4 out of 5
特拉法加廣場豪華飯店
8 Northumberland Avenue, London, England

評論

8.8

有夠讚

10 分，有夠讚；1011 則評論中有 599 則" "
8 分，不錯哦；1011 則評論中有 242 則" "
6 分，一般般；1011 則評論中有 110 則" "
4 分，不太好；1011 則評論中有 38 則" "
2 分，很糟糕；1011 則評論中有 22 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

LIDONG

於 2024 年 1 月住了 1 晚
The Grand at Trafalgar Square 於 2024年1月10日回覆
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

8/10 不錯哦

WEI - JEN

商務旅客
喜歡：整潔度和員工素質
於 2023 年 11 月住了 9 晚
The Grand at Trafalgar Square 於 2023年11月24日回覆
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day!

2/10 很糟糕

KA TSUN

不喜歡：員工素質、住宿環境和硬體和客房舒適度
We pay 400 GBP and not worth this price. Old room. We are assigned to basement. Nothing outside the window. Just like living in a enclosed area. Overall is clean. Excellent location. Only suitable for those who only look for a place to sleep.
於 2023 年 9 月住了 1 晚
Guest relations 於 2023年9月22日回覆
Thank you for sharing your feedback. We are glad to hear that you enjoyed our central location amd clean rooms. It was disappointing to hear you weren't always wowed by our product. Please be assured that we have escalated your feedback and will use it to make improvements moving forward. We hope you will give us another opportunity in the future with a return visit.

8/10 不錯哦

chung neng

於 2023 年 5 月住了 1 晚
Guest relations 於 2023年5月23日回覆
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

8/10 不錯哦

CHENG SHOU

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The front desk were polite and thecleaning staffs were professional. Eating are not convenient as there is only one restaurant in the hotel and those near by were pack up with tourists.
於 2023 年 5 月住了 7 晚
Guest relations 於 2023年5月17日回覆
Thank you for choosing The Grand, and we look forward to welcome you back in the future!

10/10 有夠讚

Lynn

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We have always enjoyed our visits to London and have stayed in this hotel several times! We have always been satisfied with the hotel amenities and excellent service received from staff.
於 2024 年 5 月住了 5 晚

10/10 有夠讚

Armando

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Boguslaw

情侶出遊
喜歡：整潔度、員工素質和設施服務
location is the best, facilities levees much to be desired, but excellent stuff compensate for all shortcomings of the hotel building itself
於 2024 年 5 月住了 6 晚

10/10 有夠讚

catherine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Melissa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
An absolute joy to stay at The Grand. The staff was extremely friendly and helpful, whether it was a casual interaction or a question, they were all exceptional.
於 2024 年 5 月住了 5 晚

10/10 有夠讚

Colin

於 2024 年 5 月住了 1 晚

6/10 一般般

Christopher，Northridge

喜歡：整潔度和員工素質
Arrival was disappointing, no staff to greet us or take our luggage in. Semi automated check in is very impersonal. Room is small, shower had cracked tiles, very little in the way of amenities, and the whole hotel is in need of a major update. Staff was very good, Called the hotel to arrange a pick up from the airport and was to told to take a cab. They did line up a car to take us back to the airport. I'd pass on this hotel until it gets renovated.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Timothy

喜歡：整潔度、員工素質和住宿環境和硬體
A good hotel
於 2024 年 5 月住了 8 晚

10/10 有夠讚

Carolyn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy walk to the tube, shopping, and restaurants!
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Alan，valencia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Alan,Thank you for your wonderful feedback! From the very high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.

10/10 有夠讚

Pariwat

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Grand at Trafalgar Square is close and within walking distance to many important places in central London. It is close to Charing Cross and Embankment underground stations. It also has a grocery shop nearby. There is also a nice breakfast place there.
於 2024 年 5 月住了 3 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Pariwat,We are delighted to know that your enjoyed your stay and our central location. We hope to welcome you back very soon! Kind regards, The Grand team.

6/10 一般般

Anna Maria

家庭旅遊
喜歡：整潔度、員工素質和設施服務
consiglio la posizione per i trasporti, da qui si possono raggiungere facilmente le attrazioni più importanti, ci sono molti ristoranti e negozi. Il personale all'accoglienza gentile, sarebbe utile che parlino altre lingue oltre l'inglese. La camera piccola e affaccio orribile su un cavedio di servizio, letto piccolo ma comodo, aria condizionata molto rumorosa, bagno comodo ma non funzionava l'estrattore d'aria per cui oltre la doccia facevi anche la sauna .... Nota di merito mi hanno concesso di occupare la stanza oltre l'orario di checkout , fino alle 14.00,grazie. La cauzione di 100 £ mi è stata accreditata in poche ore.
於 2024 年 5 月住了 4 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Anna Maria,Thank you for taking the time to review us. Your feedback is essential in our ongoing efforts to improve our service standards. I apologise that we failed to meet your expectations on this occasion and. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Thank you for choosing the Grand at Trafalgar Square.Kind regards, The Grand team.

10/10 有夠讚

Heather

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was our first time in London and booked from reviews. Our stay was better than I could have imagined. All the sights are right there. The hotel staff were so friendly and accommodating. Our room was so comfortable. I would certainly stay again.
於 2024 年 5 月住了 2 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Heather,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving the best service. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future. Kind regards, The Grand team.

10/10 有夠讚

Adel

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved the complimentary coffee/cappuccino at the lounge “Club” Great place to plan your day or to relax after a long day of sightseeing
於 2024 年 5 月住了 4 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Adel,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team

10/10 有夠讚

Lynn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was our 4th stay at the Grand. We have found that the location is very central and allowed us to walk to the many restaurants, shopping, sight seeing, theatres etc. that we utilized!
於 2024 年 5 月住了 4 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Lynn,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.

8/10 不錯哦

Chris John

於 2024 年 5 月住了 7 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Chris,Thank you for sharing your review! We are glad to hear you enjoyed your overall stay!Kind regards,The Grand team.

8/10 不錯哦

Danny

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
The Grand at Trafalgar Square 於 2024年5月19日回覆
Hello Danny,Thank you for your wonderful feedback! From the high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future.Kind regards,The Grand team.

8/10 不錯哦

Theresa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location is very good, near to all attractions, within walking distance. Underground station is just couple minutes' walk from the hotel. Staffs are friendly, helpful and courteous.
於 2024 年 5 月住了 7 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello Theresa,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location near to attractions and that you found our team to be friendly and helpful.. We love to hear about our guests receiving the best service. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future. Kind regards, The Grand team.

10/10 有夠讚

Matt

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
First Class Hotel and Staff in the heart of the Trafalgar area.
於 2024 年 5 月住了 2 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello Matt,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving great service.We look forward to welcoming you back to the grand in the near future.Kind regards, The Grand team.

8/10 不錯哦

Karen

情侶出遊
喜歡：整潔度和員工素質
Convenient to the underground and very safe and walkable. Staff was very courteous and helpful. Building was spacious and quiet but the firming and carpeting need updating
於 2024 年 5 月住了 5 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Karen,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.

10/10 有夠讚

Vicki，Sarasota

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bed was so comfortable after a long flight. Staff we extremely helpful and welcoming. I loved walking just a block or two to the theater district and St James Park.
於 2024 年 5 月住了 1 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello Vicki,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving the best service. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future. Kind regards, The Grand team.

10/10 有夠讚

Neil

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello Neil,Thank you for your great feedback and as per your very high scores, it is lovely to see that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.

8/10 不錯哦

Meg

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello Meg,Thank you for your wonderful feedback! From the high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future.Kind regards,The Grand team.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello, Michael,Thank you for your wonderful feedback! As per your very high scores, it is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.

10/10 有夠讚

Orlando

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Right next to the best Pizza place in London! (50 Kalò).
於 2024 年 4 月住了 8 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello Orlando,Thank you for sharing your feedback! We are delighted to hear that everything was perfect! We hope to welcome you back in the near future.Kind regards, The Grand team.

10/10 有夠讚

Manuel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Volvería a quedarme ahí
於 2024 年 4 月住了 1 晚
The Grand at Trafalgar Square 於 2024年5月12日回覆
Hello, Manuel,Thank you for your wonderful feedback! As per your very high scores, it is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.

10/10 有夠讚

Rita

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
great hotel. yes, would stay again
於 2024 年 4 月住了 3 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Rita,Thank you for your great scores and feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team

10/10 有夠讚

Sheila

喜歡：整潔度、員工素質和住宿環境和硬體
Excelente ubicación
於 2024 年 4 月住了 4 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Sheila,Thank you for your great scores! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team

10/10 有夠讚

Digna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff, the hotel very well located, many restaurant options even within the hotel. The only thing that did not satisfy me was that every day I had to ask for room cleaning service before 10 in the morning if not, they would not do it for you, I think it should be done as a rule.
於 2024 年 4 月住了 5 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Digna,We are disappointed to hear that you did not find your room to be up to standard. Our front desk team are on duty 24 hours and are happy to assist with room changes. Please do let us know or you can request before your check in for room specifications. We are however, delighted to hear that you enjoyed our location and that you found our team to be friendly. Thank you for staying with us!Kind regards,The Grand Team.

8/10 不錯哦

Belinda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient location, clean and comfortable. Great breakfast
於 2024 年 3 月住了 2 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Belinda,Thank you for your great scores and lovely feedback ! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team

10/10 有夠讚

Kerri

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Kerri,Thank you for your wonderful high scores! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, Grand team

10/10 有夠讚

Giuseppe

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Posizione dell'hotel eccellente servizi offerti ottimi personale molto professionale e cordiale...da migliorare l'aria condizionata (un pò rumorosa)
於 2024 年 4 月住了 7 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello GiuseppeThank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving the best service.We look forward to welcoming you back to The Grand at Trafalgar Square in the near future.Kind regards,The Grand team.

6/10 一般般

Kristyn

於 2024 年 4 月住了 4 晚

10/10 有夠讚

Massimiliano

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comodissima e strategica
於 2024 年 4 月住了 3 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Massimillano,Thank you for taking the time to review us. We are delighted to know you were pleased with your overall stay. Your feedback will be shared with our entire Team, receiving feedback like yours is what we strive for. We look forward to welcoming you back soon. Thank you for choosing the Grand Hotel, London, Trafalgar Square!Kind regards, Grand team.

10/10 有夠讚

Lynda，Lévis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nous apprécions beaucoup l’emplacement de cet hôtel
於 2024 年 4 月住了 2 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Lynda,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team

6/10 一般般

Krishnamurthy

於 2024 年 4 月住了 5 晚

10/10 有夠讚

Lyubov

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
great location
於 2024 年 4 月住了 6 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Lyubov,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed our location and all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team

8/10 不錯哦

Emily

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This location is highly convenient for those wanting to explore London. It's an easy walk to the Charing Cross and Embankment tube stations, as well as nearby restaurants and theaters. The room we had was a little tired, but very clean. Overall a good stay!
於 2024 年 4 月住了 5 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Emily,Thank you for taking the time to review us. We are delighted to know you were pleased with your overall stay. Your feedback will be shared with our entire Team, receiving feedback like yours is what we strive for. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, London, Trafalgar Square!Kind regards,The Grand team.

10/10 有夠讚

Paula

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Cleanliness, convenience and comfort!
於 2024 年 4 月住了 1 晚
The Grand at Trafalgar Square 於 2024年5月7日回覆
Hello Paula,,Thank you for your high scores and we are delighted to hear you enjoyed your stay with us. Thank you for choosing The Grand at Trafalgar Square!Kind regards, The Grand team

10/10 有夠讚

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's pricey, but the value is in the location.
於 2024 年 4 月住了 1 晚
Guest relations 於 2024年4月25日回覆
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 有夠讚

Burtrum

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the location of the hotel. It is central to everything. The staff is extremely friendly and helpful. The rooms are spacious and comfortable.
於 2024 年 4 月住了 6 晚
Guest relations 於 2024年4月25日回覆
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 有夠讚

Nicholas

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location is the center of London. Trafalgar Square, Leicester square dining, theatre etc.
於 2024 年 4 月住了 5 晚
Guest relations 於 2024年4月25日回覆
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 有夠讚

Daniel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A modern and comfortable hotel with excellent staff and a great location.
於 2024 年 4 月住了 7 晚
Guest relations 於 2024年4月25日回覆
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 有夠讚

Walter

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Guest relations 於 2024年4月25日回覆
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 有夠讚

Vanessa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I cannot reccomend this hotel enough. The location is perfect. Literally around the corner from the tube and water embankments. Walking distance to Big Ben, westminster abby, the london eye. There is a beautiful park across the street that runs along the river thames. Convient stores, coffee shops, pubs, all around. The staff were absolutely wonderful. I asked for help about 3 times besides checkout/in. Everytime I had a different person, everyone was friendly, cheerful and prompt. Amazing! The gym had everything you need to get your workout done. A good variety of equipment. I went at all times of the day, it was always clean and not busy. The lounge with coffee machine for guests was great and the filtered water system they have for the guests is also fantastic. No having to buy countless bottles at the shops. The laundry!!!! So happy they have this! Wash your own clothes, dont need to pay or buy detergent. When your on a 2 week trip with 1 suitcase for 2 people, yeah! So appreciative and thankful for the laundry. The room was a good size. Cleaning staff was very friendly and did an excellent job. My only comment here is that the bed in 427 was a bit uncomfortable, a bit too soft and very squeaky. We did eat at the pizza place attached to the hotel, it was very good. If we ever come thru london again, I will definetly book here!
於 2024 年 4 月住了 9 晚
The Grand at Trafalgar Square 於 2024年4月20日回覆
Thank you for your lovely feedback Vanessa. We are delighted to hear how much you enjoyed your stay with us. Thank you for choosing The Grand at Trafalgar Square and we are looking forward to welcoming you back on your next trip to London!