大廳

倫敦利物浦街 A 點飯店的評分

3.5 out of 5
倫敦利物浦街 A 點飯店
13-15 Folgate Street, London, England

評論

8.2

非常好

10 分,有夠讚;1074 則評論中有 441 則" "
8 分,不錯哦;1074 則評論中有 380 則" "
6 分,一般般;1074 則評論中有 129 則" "
4 分,不太好;1074 則評論中有 67 則" "
2 分,很糟糕;1074 則評論中有 57 則" "

8.6/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Fu Chun Frank

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is convenient and hotel is value for the money.
於 2023 年 11 月住了 1 晚
Iman 於 2023年12月2日回覆
Dear guest,Thank you for the rating.

2/10 很糟糕

Pui Man

於 2023 年 9 月住了 5 晚
Tchad 於 2023年10月3日回覆
We are sorry that your stay wasn't up to standard.

8/10 不錯哦

Ka Yi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 5 晚
Tchad 於 2023年9月8日回覆
Thank you for the rating

4/10 不太好

Ka Yi

於 2023 年 8 月住了 1 晚
Tchad 於 2023年9月8日回覆
We are sorry that your experience wasn't up to your expectations.

8/10 不錯哦

Pak Wang

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is great, near railway and underground station
於 2023 年 8 月住了 1 晚
Tchad 於 2023年8月12日回覆
Thank you for your feedback! We're pleased to hear that you found our location convenient, being near both the railway and underground stations.

8/10 不錯哦

YUEN YI CANDY

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the room is comfortable and staff service is good. shopping and transportation are veryconvenient.
於 2023 年 7 月住了 5 晚
Tchad 於 2023年8月12日回覆
Thank you for sharing your positive feedback! We're pleased to hear that you found the room comfortable and appreciated the good staff service. It's great that you also found the shopping and transportation options convenient.

10/10 有夠讚

Cheuk Yi

於 2023 年 6 月住了 3 晚
Tchad 於 2023年6月24日回覆
Thank you!

10/10 有夠讚

Tsun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
The staff is nice. Very helpful in helping with my check-in and luggage storage. The room is small but comfortable. The temperature of the air-conditioner is stable. I can control the temperature. The price of each night is not high but the quality is good.
於 2023 年 4 月住了 2 晚
Bruno 於 2023年4月13日回覆
We are very happy and really grateful for your feedback, we hope to see you again soon!

10/10 有夠讚

tim chi

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點方便,近市中心,環境清幽
於 2021 年 9 月住了 1 晚
Stu Clay 於 2021年9月11日回覆
Dear Tim, thank you so much for selecting Point A Hotels for your recent stay in the city of London. I am pleased to note our location matched your needs. Wishing you safe onward travels.

10/10 有夠讚

Sandra

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr gute Gegend, alles gut erreichbar.
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Tousif,Elmhurst

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice area. Clean and quiet.
於 2024 年 5 月住了 4 晚
Nikky 於 2024年5月23日回覆
Dear Tousif,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's area to be very nice, clean, and quiet.At our hotel, we strive to provide a comfortable and relaxing environment for all of our guests, so it is wonderful to know that you enjoyed your stay with us.Your kind words serve as motivation for us to continue delivering exceptional service and maintaining high standards of cleanliness throughout the property.We hope to welcome you back in the near future for another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel.

8/10 不錯哦

Christine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was even smaller than we had expected but nevertheless contained all of the advertised features. Although our room had a double bed, it was, necessarily, pushed against a wall so that one could only get in or out on one side. We deliberately selected a room without a window to try and reduce external noise: this seemed to work.
於 2024 年 5 月住了 1 晚
Nikky 於 2024年5月16日回覆
Dear Christine,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly appreciate your input as it helps us to improve our services and accommodations.We are sorry to hear that the room size did not meet your expectations. We understand that space can be a concern for some guests, and we apologize for any inconvenience this may have caused. Rest assured, we will take note of your comments and see if there are any ways we can make adjustments in the future.We are glad to hear that despite the size of the room, you found all of the advertised features available to you. Your comfort and satisfaction are important to us, and we strive to ensure that all necessary amenities are provided for a pleasant stay.It is great to know that choosing a room without a window helped reduce external noise for you. We aim to create a peaceful environment for our guests, and we are pleased that this aspect of your stay was satisfactory.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

6/10 一般般

Jean

喜歡:整潔度和員工素質
Very convenient for the transportation but too much noise at night
於 2024 年 5 月住了 6 晚
Nikky 於 2024年5月14日回覆
Dear Jean,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly value all comments from our guests as it helps us improve our services.We are pleased to hear that you found the transportation convenient during your stay. However, we apologize for any inconvenience caused by the noise at night. Please rest assured that we take this matter seriously and will work on finding solutions to minimize noise disturbances in the future.If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.

6/10 一般般

Madeleine

團體旅遊
喜歡:住宿環境和硬體
The hotel was located really nicely. It could be cleaned better, especially the bathroom. I loved the courtyard. Ok value for money.
於 2024 年 5 月住了 3 晚
Nikky 於 2024年5月13日回覆
Dear Madeleine,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We truly appreciate all feedback as it helps us improve and provide a better experience for our guests.I'm glad to hear that you enjoyed the location of our hotel and found the courtyard to be lovely. Your comments regarding the cleanliness, particularly in the bathroom, have been noted and will be addressed with our housekeeping team to ensure that we maintain high standards of cleanliness throughout the hotel.We strive to offer great value for money and I'm pleased to hear that you found it to be okay. If there are any specific areas where you feel we can improve further, please do not hesitate to let us know so we can make your next stay even more enjoyable.Once again, thank you for your feedback and we hope to welcome you back in the future for an even better experience.

10/10 有夠讚

Jan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Het is een net en goed verzorgd hotel. Kamers en badkamer netjes en schoon. Personeel vriendelijk enbehulpzaam. Winkels en openbaar vervoer in de buurt. Prima plek om te zijn
於 2024 年 5 月住了 4 晚
Author 於 2024年5月10日回覆
Dear Jan Sleurink, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel neat and well-maintained, with clean rooms and bathrooms. Our team works hard to ensure that all areas of the hotel are kept in top condition for our guests. We are also pleased to hear that you found our staff friendly and helpful. Providing excellent customer service is a top priority for us, and we are glad to know that our team members made a positive impression on you during your stay. It's great to hear that you enjoyed the convenience of having shops and public transport nearby. We strive to provide our guests with a comfortable and convenient experience, and we are happy to hear that this aspect of your stay met your expectations. Thank you once again for your kind words. We hope to welcome you back to our hotel in the future. Warm Regards, Nikky

10/10 有夠讚

Nicholas

喜歡:整潔度、員工素質和住宿環境和硬體
Quiet
於 2024 年 4 月住了 1 晚
Author 於 2024年5月2日回覆
Dear Nicholas Andrews, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our hotel to be quiet during your stay. Our team works hard to ensure a peaceful and relaxing environment for all our guests, so it is always rewarding to receive positive comments like yours. We appreciate your kind words and hope that you will choose to stay with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing our hotel. Warm Regards, Nikky

8/10 不錯哦

Liana

喜歡:整潔度、員工素質和住宿環境和硬體
La struttura è stata una piacevole esperienza, siamo stati in due persone in una suite per 3 notti. Camera pulita, posizione eccellente, personale gentile e cortese. Scomodità da segnalare: mancata presenza di bollitore e macchina da caffè o un mini frigo, che sarebbe stato piacevole trovare in camera. È necessario rivolgersi alla reception e al servizio bar per ottenere il servizio desiderato. Camera senza finestra ben ventilata ma piccola, giusta per pochi giorni. In generale consiglio vivamente questo hotel, grazie per il servizio.
於 2024 年 4 月住了 3 晚
Nikky 於 2024年4月29日回覆
Dear Liana,Thank you for taking the time to share your experience during your recent stay at our hotel. We are delighted to hear that you found our property to be a pleasant experience, with clean rooms, an excellent location, and friendly and courteous staff.We appreciate your feedback regarding the lack of a kettle, coffee machine, or mini fridge in the room. We will definitely take this into consideration as we continue to improve our services for our guests. We apologize for any inconvenience this may have caused during your stay.Regarding the room without a window, we are glad to hear that it was well ventilated and suitable for your needs over a few days. Your recommendation means a lot to us and we are grateful for your kind words about our service.We hope to welcome you back in the future and provide an even better experience during your next visit. If there is anything else we can assist you with, please do not hesitate to contact us.

8/10 不錯哦

xavier

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel clean facilities good service
於 2024 年 4 月住了 2 晚
Nikky 於 2024年4月29日回覆
Dear Xavier,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be nice, with clean facilities and good service.Our team works hard to ensure that all of our guests have a comfortable and enjoyable stay, so it is always rewarding to receive positive feedback like yours. Your kind words will be shared with the entire staff as motivation to continue providing exceptional service.We hope to welcome you back to our hotel in the future and provide you with another great experience. If there is anything else we can do to make your next stay even better, please do not hesitate to let us know.Thank you once again for choosing our hotel and for sharing your positive review.

8/10 不錯哦

Shigeyoshi

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient, but a bit noisy
於 2024 年 4 月住了 1 晚
Nikky 於 2024年4月27日回覆
Dear Shigeyoshi,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel convenient.We apologize for any noise disturbances that may have affected your stay. Please rest assured that we take all guest feedback seriously and will address this issue promptly to ensure a more peaceful experience for our guests in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 一般般

Joanne

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Nikky 於 2024年4月25日回覆
Dear Joanne,Thank you for your rating. We look forward to welcome you back soon.

10/10 有夠讚

Elisa

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Super zentrale und trotzdem ruhige Lage!
於 2024 年 4 月住了 4 晚
Nikky 於 2024年4月25日回覆
Dear Elisa,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel's location to be both central and quiet. Providing a peaceful environment for our guests is one of our top priorities, so we are delighted that you were able to enjoy a comfortable stay with us.We strive to offer exceptional service and amenities to all of our guests, and it is always rewarding to receive positive feedback like yours. Your kind words serve as motivation for our team to continue delivering memorable experiences for all who choose to stay with us.We hope to welcome you back again in the future and provide you with another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.

8/10 不錯哦

Jesse

團體旅遊
喜歡:整潔度、員工素質和設施服務
Good rooms, but not for tall people
於 2024 年 4 月住了 2 晚
Nikky 於 2024年4月16日回覆
Dear Jesse,Thank you for your rating. We look forward to welcoming you back soon.

8/10 不錯哦

Nathan John

喜歡:整潔度和員工素質
Straight forward hotel. I’d go again. Especially as a solo traveler.
於 2024 年 4 月住了 4 晚
Nikky 於 2024年4月12日回覆
Dear Nathan John,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

6/10 一般般

Lorena

不喜歡:員工素質
於 2024 年 4 月住了 1 晚
Nikky 於 2024年4月12日回覆
Dear Lorena, Thank you for your rating. We look forward to welcoming you back soon.

6/10 一般般

Mark

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 3 晚
Nikky 於 2024年4月9日回覆
Dear Mark, Thank you for your rating. We look forward to welcoming you back soon.

10/10 有夠讚

Selena

情侶出遊
喜歡:整潔度和住宿環境和硬體
The hotel was very clean, and the room was adequate for two people, it is small with a bathroom included. If what you just want is a nice place to sleep, this is a good option. The area is beautiful, you can walk nearby and visit several nearby restaurants. The staff at the entrance was not so friendly, you can only check-in on the screens but I had never seen one and I didn't really know how it worked, after a while of trying they came to help me.
於 2023 年 12 月住了 3 晚
Nikky 於 2024年4月4日回覆
Dear Selena,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

8/10 不錯哦

Gareth,Burnham on Crouch

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable and convenient We had to "crash" here as there was a major and complete "outage" affecting all trains from Liverpool Street. Well done to Expedia and Point A Hotels for providing a reasonable and comfortable last minute stay.
於 2024 年 3 月住了 1 晚
Nikky 於 2024年4月4日回覆
Dear Garet,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 有夠讚

Jason

喜歡:整潔度、員工素質和住宿環境和硬體
Great spot close to train
於 2024 年 3 月住了 1 晚
Nikky 於 2024年4月2日回覆
Dear Jason,Thank you for your rating. We are delighted to hear that the location is very convenient for you. We look forward to welcoming you back soon.

6/10 一般般

Fryderyka

情侶出遊
喜歡:員工素質
不喜歡:整潔度
Lage des Hotels ist gut. Zimmer ist sehr klein, aber das ist bekannt wenn man nach London reist. Für einen Städtetrip ausreichend. Frühstück kann nicht bewertet werden, da nicht gebucht. Leider war das Zimmer nicht sauber, es gab dunkle Flecken an den Wänden (man möchte nicht wissen was es war). Der Fußboden war auch nicht sauber. (Flecken und sehr staubig)
於 2024 年 3 月住了 3 晚
Nikky 於 2024年4月1日回覆
Dear Fryderyka,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our hotel's location suitable for your trip. We apologize for any inconvenience caused by the condition of your room. Please rest assured that we take cleanliness and maintenance seriously, and we will address the issues you have highlighted to ensure a more comfortable experience for future guests. We will use your feedback constructively to enhance the overall guest experience at our hotel. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future for an improved stay that meets and exceeds your expectations.

10/10 有夠讚

Israel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
👍
於 2024 年 3 月住了 1 晚
Nikky 於 2024年4月1日回覆
Dear Israel,Thank you for your rating. We look forward to welcoming you back soon.

10/10 有夠讚

Iona

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good property, clean and walkable. Will definitely stay at a point a hotel again
於 2024 年 3 月住了 1 晚
Nikky 於 2024年4月1日回覆
Dear Iona,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

8/10 不錯哦

Dale

商務旅客
喜歡:設施服務
Central location, busy reception, dining options walkable.
於 2024 年 3 月住了 3 晚
Nikky 於 2024年4月1日回覆
Dear Dale,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

10/10 有夠讚

Godfrey Obinna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff are very friendly and helpful. The property is very clean as well. It might be helpful to includen room service to order meals as well as a wardrobe. Otherwise, it was a good service.
於 2024 年 3 月住了 3 晚
Nikky 於 2024年3月11日回覆
Dear Godfrey Obinna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

8/10 不錯哦

Dirk

情侶出遊
喜歡:整潔度和員工素質
Für eine kurzen Trip nach London gut geeignet. Nahverkehrsmittel, Gaststätten und Highlights in der Nähe,
於 2024 年 3 月住了 2 晚
Nikky 於 2024年3月11日回覆
Dear Dirk,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location well suited for a short trip to London, with convenient access to local transport, restaurants, and nearby highlights.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

10/10 有夠讚

Russell

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location for the money
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Thomas Ewald

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Nikky 於 2024年3月11日回覆
Thank you for your rating. We look forward to welcoming you back again soon.

2/10 很糟糕

JJ

不喜歡:整潔度、員工素質和住宿環境和硬體
Won’t be back
於 2024 年 1 月住了 1 晚
Nikky 於 2024年3月3日回覆
Thank you for taking the time to share your feedback following your recent stay with us.We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 不錯哦

Anne,Leipzig

於 2024 年 2 月住了 3 晚
Nikky 於 2024年3月3日回覆
Dear Anne,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

8/10 不錯哦

Danielle

喜歡:整潔度、員工素質和住宿環境和硬體
Night away
Easy to check in and out. In a good area but near back so noise wasn't an issue. Curtains where excellent at keeping the light out. The only issue was the pillows they where small and very uncomfortable neck was sore in the morning. But would stay again if in london
於 2024 年 2 月住了 1 晚
Nikky 於 2024年3月3日回覆
Dear Danielle,Thank you for sharing your positive feedback following your recent stay at our establishment. We are pleased to hear that you found the check-in and check-out process easy and that you enjoyed the convenient location and peaceful surroundings of our property.We are grateful for your kind comments about the effectiveness of the curtains in your room. However, we apologize for the discomfort caused by the pillows, and we have taken note of your feedback regarding this matter. Your comfort is important to us, and we will look into improving the pillow options for a better night's sleep.Should your travels bring you back to London, we would be delighted to welcome you once again and provide you with an even more enjoyable stay.

10/10 有夠讚

Rosendo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 5 晚
Nikky 於 2024年3月3日回覆
Dear Rosendo,Thank you for your rating. We look forward to welcoming back soon again.

8/10 不錯哦

Victoria Jane

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely room and lots of mod cons. Was quite compact! Great location overall and hotel and room very clean. Only reason for not giving top marks is because the pillows were quite lumpy (we asked for extra which were lumpy too) and there isn’t much privacy when 2 people - you can hear everything in the bathroom
於 2024 年 2 月住了 2 晚
Nikky 於 2024年3月3日回覆
Dear Victoria Jane,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location convenient and appreciated the cleanliness of our hotel and rooms. Your kind words are truly appreciated.We sincerely apologize for the inconvenience caused by the quality of the pillows and the lack of privacy regarding the soundproofing in the bathroom area. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience.

6/10 一般般

Omo

於 2024 年 2 月住了 1 晚
Nikky 於 2024年3月3日回覆
Dear Omo,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

8/10 不錯哦

Leeroy

喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
93 Ft East
Hotel great value, however bathroom door didn’t close.
於 2024 年 2 月住了 1 晚
Nikky 於 2024年2月25日回覆
Dear Leeroy, Thank you for choosing to stay with us and for sharing your lovely review! We apologise for any inconvenience this may have caused with the bathroom door usage. Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.

6/10 一般般

Rick

於 2024 年 2 月住了 3 晚
Nikky 於 2024年4月1日回覆
Dear Rick,Thank you for your rating. We look forward to welcoming you back soon with an improved level of service.

10/10 有夠讚

Sue

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location to explore this part of London. Good value for money, lovely room, quiet.
於 2024 年 2 月住了 1 晚
Nikky 於 2024年2月25日回覆
Dear Sue, Thank you for choosing to stay with us and for sharing your lovely review! Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.

4/10 不太好

Christa

家庭旅遊
喜歡:員工素質和住宿環境和硬體
不喜歡:客房舒適度
Ei hintansa arvoinen
Hotellin sijainti oli hyvä, lähellä Liverpool Streetin asemaa: katu oli siisti, mutta lähiympäristö rauhaton. Metron ja rakennustyömaan äänet kuuluivat selvästi huoneeseen. Huone oli superpieni ja askeettinen. Siisti, vaikka roskista ei tyhjennetty 3 päivän vierailumme aikana. Henkilökunta oli ystävällistä.
於 2024 年 2 月住了 3 晚
Nikky 於 2024年3月3日回覆
Dear Christa,Thank you for sharing your detailed feedback following your recent stay with us. We appreciate your comments regarding our hotel's convenient location and the cleanliness of our facilities. Your feedback on the room size, noise disturbances, and housekeeping has been duly noted.We apologize for falling short of your expectations in these areas and for any inconvenience caused. Please be assured that we have taken your comments seriously and will work diligently to address these issues to enhance the overall guest experience.Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

4/10 不太好

真實旅客

團體旅遊
喜歡:整潔度和客房舒適度
不喜歡:員工素質
Room was not ready at check in. Space is extremely tight in the room (barely had anywhere to leave my carryon size suitcase that wouldn't be a tripping hazard). Most annoyingly, there was a beeping sound coming from outside that I could hear all night long. The walls are definitely thin and do not block out noise (from outside or between rooms).
於 2024 年 2 月住了 3 晚
Nikky 於 2024年2月18日回覆
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during your time at our hotel. Your comments are invaluable to us as they help us identify areas for improvement and ensure a better experience for all our guests.We regret to hear that the room was not ready upon your check-in and that you found the space to be tight, making it challenging to accommodate your suitcase comfortably. Furthermore, we apologize for the disruptive noise that impacted your stay. Please know that we take all guest feedback seriously, and we will address the issues you raised with our team to prevent similar occurrences in the future.We strive to provide a peaceful and comfortable environment for all our guests, and we are disappointed that we fell short of your expectations on this occasion. Your feedback will be used constructively to enhance our services and facilities so that we can offer a more enjoyable experience to our valued guests.Thank you once again for sharing your thoughts with us. We hope to welcome you back in the future and provide you with a more seamless and enjoyable stay.

8/10 不錯哦

Susan

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Nikky 於 2024年2月15日回覆
Dear Susan,Thank you for your positive rating. We look forward to welcoming you soon again.

6/10 一般般

真實旅客

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
Requested a room away from lifts and fire doors, was given a room opposite the lift and directly under the main lobby so it was very noisy. Avoid room 6 if you are a light sleeper
於 2024 年 2 月住了 1 晚
Nikky 於 2024年2月17日回覆
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for falling short of your expectations and for any inconvenience caused during your visit.We regret to hear that the room location assigned did not align with your request for quieter accommodation. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry that we did not meet your needs on this occasion. Rest assured that we will address this issue with our team to ensure that such oversights do not happen in the future.We appreciate your feedback as it helps us to continuously improve our services and provide a better experience for all our guests. Should you choose to stay with us again in the future, please do not hesitate to contact us directly so that we can personally ensure that your preferences are met.Thank you once again for bringing this to our attention. We value your patronage and hope to have the opportunity to welcome you back for a much-improved stay.

10/10 有夠讚

Jonathan

於 2024 年 2 月住了 1 晚
Nikky 於 2024年2月15日回覆
Dear Jonathan,Thank you for your positive rating. We look forward to welcoming you back soon again.