住宿正面

倫敦市希爾頓歡朋飯店的評分

4 out of 5
倫敦市希爾頓歡朋飯店
12-20 Osborn Street, London, England

評論

8.6

有夠讚

10 分,有夠讚;1006 則評論中有 430 則" "
8 分,不錯哦;1006 則評論中有 428 則" "
6 分,一般般;1006 則評論中有 101 則" "
4 分,不太好;1006 則評論中有 31 則" "
2 分,很糟糕;1006 則評論中有 16 則" "

9.0/10

整潔度

8.8/10

員工素質

8.8/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

6/10 一般般

chihliang

商務旅客
喜歡:整潔度和住宿環境和硬體
the room is good but the breakfast is terrible.
於 2024 年 1 月住了 5 晚
Hampton London City 於 2024年1月27日回覆
Dear Chihliang Lo,Greetings from Hampton by Hilton London City Hotel.Thank you for choosing to stay wit us and we are glad to know that you had a wonderful stay and thank you for your kind words to appreciate our room.Please know that it was never our intention to make you feel uncomfortable or dissatisfied in any way. We take our guests' feedback very seriously and we are deeply sorry that we fell short in meeting your expectations.We will review our breakfast quality and we will make sure it is in line with your expectations as our valued guest. We truly value your feedback and we hope that you will give us another chance to provide you with the exceptional service that you deserve. We would love to have you back and show you the improvements we have made.Thank you for bringing these issues to our attention and please do not hesitate to reach out to us if you have any further concerns.RegardsDhaval Desai

10/10 有夠讚

CHANG-CHING

於 2024 年 1 月住了 5 晚
Rohan Singh 於 2024年1月25日回覆
Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 不錯哦

focushk

於 2023 年 6 月住了 4 晚
Rakesh Singh 於 2023年8月19日回覆
Dear Focushk,Thank you for staying with us at the Hampton by Hilton London City Hotel. I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Rakesh Singh Front Office Manager

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
很好cp 值很高,員工也很親切可以寄放行李
於 2019 年 12 月住了 3 晚

10/10 有夠讚

MUKAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近地鐵站
整體不錯,離Aldgate East Station和Brick Lane很近,還可以步行至Shoreditch和Liverpool Street Station。酒店提供免費水果,不過服務員態度可以更好

8/10 不錯哦

EVE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CP值高
離地鐵站Aldgate很近!步行去紅磚巷區約10分鐘可到!附近很多好吃的餐廳 整體房間乾淨舒適,CP值很高
於 2017 年 11 月住了 2 晚

8/10 不錯哦

Yu Lam

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
clean n comfortable
clean n comfortable
於 2017 年 9 月住了 3 晚

10/10 有夠讚

kwan ying

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I'm happy that the extra charge is only £20 to upgrade the room for 4 persons. The room is big & comfortable.
於 2017 年 6 月住了 2 晚

8/10 不錯哦

Yan Ki

喜歡:整潔度、員工素質和客房舒適度
地點尚算方便,價錢相宜的酒店。
地點方便,近車站。水壓可能不足,沖涼水力時細時大。一般來說,適合情侶或者短途旅遊住宿。

8/10 不錯哦

MING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Puiyee

喜歡:整潔度、住宿環境和硬體和客房舒適度
冷氣機沒有運作,已通知前檯,卻沒有回應。住了三天,都沒有修復,亦沒有跟進。房間變得很焗促。對提供服務方面有點不滿意。 位置非常好,離開地鐵站1分鐘就到達。

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient
the room is large and location is convenient.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Ray

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was great. We arrived early, room not ready, gave us there number to call back way before the normal check in time, and it was ready for us. Very pleasant experience with the staff!!!!
於 2024 年 5 月住了 1 晚
Rohan Singh 於 2024年5月26日回覆
Dear Guest,Thank you so much for your kind words! We're delighted to hear that you had a pleasant experience with our staff. We always strive to accommodate our guests' needs, and we're glad we could have your room ready for you earlier than expected. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future!Best regards,Rohan Singh

10/10 有夠讚

Adham

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean rooms and modern building . the staff members were lovely and very helpful. The breakfast was very good with lots of options to choose from .
於 2024 年 5 月住了 1 晚
Rohan Singh 於 2024年5月16日回覆
Dear Guest,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our clean rooms, modern building, and found our staff to be lovely and helpful. It's also great to know that you appreciated our breakfast selection. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards,Rohan Singh

10/10 有夠讚

Diane

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff! They really went above and beyond. Helped with early arrival- and late check out and held our luggage safe. Very impressed with everyone we had contact with.
於 2024 年 5 月住了 2 晚
Rohan Singh 於 2024年5月12日回覆
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that our staff exceeded your expectations and made your stay enjoyable. Providing excellent service, accommodating early arrivals, late checkouts, and ensuring the safety of your luggage are all top priorities for us. We appreciate your feedback and hope to welcome you back again soon!Regards,Rohan Singh

10/10 有夠讚

Elizabeth

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Best breakfast I seen in my 30 years of traveling. Rooms are very comfortable and staff goes out of their way to make your stay stress free.
於 2024 年 5 月住了 2 晚
Rohan Singh 於 2024年5月12日回覆
Dear Guest,We're delighted to hear that you enjoyed our breakfast and found it to be the best in your 30 years of traveling! It's wonderful to know that you found our rooms comfortable and that our staff went out of their way to make your stay stress-free. Providing a seamless and enjoyable experience for our guests is what we strive for, and your feedback is greatly appreciated. We look forward to welcoming you back for another fantastic stay!Regards,Rohan Singh

10/10 有夠讚

Sheryl

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was my second stay at this hotel, and I would definitely stay there again. The staff is very friendly. The hotel is very clean and safe and the breakfast is delicious.
於 2024 年 5 月住了 4 晚
Bianca Enache 於 2024年5月6日回覆
Dear Sheryl,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,

10/10 有夠讚

karin

家庭旅遊
喜歡:設施服務
Great place in a safe area
於 2024 年 4 月住了 3 晚
Rohan Singh 於 2024年4月30日回覆
Dear Karin,We are truly heartened to receive your generous review of Hampton By Hilton London city Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Rohan Singh

10/10 有夠讚

nina

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice and clean hotel, close to the train station, love the free and delicious English breakfast, I would recommend to my friends.
於 2024 年 4 月住了 4 晚
Rohan Singh 於 2024年4月27日回覆
Thank you for your kind words and recommendation! We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean and conveniently located near the train station. We're thrilled that you loved our delicious English breakfast - it's always a pleasure to start the day with a satisfying meal.We truly appreciate your recommendation to your friends and hope to have the opportunity to welcome them as our guests as well. If there's anything else we can do to make your future stays even more enjoyable, please let us know. We look forward to hosting you again soon!

10/10 有夠讚

Francesco

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Ottima struttura : la consiglio veramente …
於 2024 年 4 月住了 4 晚
Rohan Singh 於 2024年4月25日回覆
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hampton By Hilton London City soon.

8/10 不錯哦

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Schönes Zimmer, sehr freundliches und hilfsbereites Personal - das Frühstücksbuffet war ok - wenig Marmeladen- ( 2 große offene Schalen / nicht so hygienisch), Wurst- und Käseauswahl
於 2024 年 4 月住了 3 晚
Hampton London City 於 2024年4月16日回覆
Dear Michael,Thank you for your positive feedback, We're glad to hear you enjoyed your room and found our staff friendly and helpful. We apologize for any inconvenience regarding the breakfast buffet and have taken note of your concerns. We'll strive to improve in those areas for a better experience next time. We look forward to welcoming you back soon!Best Regards,Dhaval

8/10 不錯哦

Andrea

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Hampton London City 於 2024年4月16日回覆
Dear Andrea,We greatly appreciate your review and high scores. We hope to have the pleasure of welcoming you again in the near future.Best regards, Dhaval

8/10 不錯哦

Sanjay

喜歡:整潔度、員工素質和住宿環境和硬體
The property was well maintained and staff was great.
於 2024 年 4 月住了 3 晚
Bianca Enache 於 2024年4月12日回覆
Dear Sanjay,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,

10/10 有夠讚

Silke

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr freundlicher Empfang. Die Zimmer sind sehr schön, neu und modern eingerichtet und sauber. Es fehlt bei Belegung mit 2 Personen etwas Stauraum. Was schade war, dass man die Fenster in unseren Zimmern noch nicht mal kippen konnte, da diese abgeschlossen waren. Auch auf die Bitte hin dies zu ermöglichen hieß es, dass das wg. der Klimaanlage nicht möglich sei. Diese funktioniert super, sowohl warm, als auch kalt. Das Frühstück ist typisch britisch und sehr gut. Was ich toll fand, waren die täglich frischen Waffeln und das Obst. Auch glutenfreies Brot wird angeboten. Das Personal beim Frühstück war jederzeit sehr freundlich und aufmerksam. Die Chefin beim Frühstück hatte stets einen guten Überblick und hat auch bei der Tischsuche geholfen. Die Lage des Hotels an der Station Aldgate East ist perfekt für Erkundungen der Stadt. Wir würden dieses Hotel immer wieder buchen.
於 2024 年 3 月住了 6 晚
Bianca Enache  Guest Services Supervisor 於 2024年4月3日回覆
Dear SilkeThank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,

10/10 有夠讚

Elaine

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Thoroughly delighted by the property & staff. They were extremely knowledgeable & caring!!!
於 2024 年 3 月住了 3 晚
Rohan Singh 於 2024年4月1日回覆
Dear Guest,Thank you so much for taking the time to share your feedback with us. We're absolutely thrilled to hear that you thoroughly enjoyed your experience at our property and that our staff left such a positive impression on you.It's truly heartening to know that you found our team to be both knowledgeable and caring. Providing exceptional service and ensuring our guests feel well taken care of are top priorities for us, and it's wonderful to hear that we succeeded in meeting your expectations.Your kind words serve as a great motivation for all of us here, and we can't wait to welcome you back for another fantastic stay in the near future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Rohan Singh

10/10 有夠讚

Joshua

於 2024 年 3 月住了 3 晚
Savio Rebello/Duty Manager 於 2024年4月22日回覆
Dear Joshua,Thank you very much for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London City, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience.I was pleased to see that you had overall enjoyed your stay, however if you would like to give us some more feedback regarding your time with us please do not hesitate to get in touch with me directly. We actively encourage feedback from our valued Guests to ensure we are maintaining consistently high levels of customer service and that every stay is a 10/10.Once more, thank you for your feedback and for choosing our hotel for your stay in London. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,SavioDM

10/10 有夠讚

Anthony

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very enjoyable stay in London, close to Aldgate East's Whitechapel Gallery exit (around 1m walk). Staff members were friendly too.
於 2024 年 3 月住了 4 晚
Bianca Enache  Guest Services Supervisor 於 2024年3月29日回覆
Dear Anthony,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,

10/10 有夠讚

Peter

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very close to underground station, lots of food options all around. Very clean, new rooms and great service overall.
於 2024 年 3 月住了 2 晚
Hampton London City 於 2024年3月11日回覆
Dear Peter, Thank you for your valuable feedback regarding your recent stay with us. We are delighted to hear that you found our cleanliness standards to your satisfaction. Maintaining a clean and hygienic environment for our guests is one of our top priorities. Furthermore, we're pleased that you enjoyed interacting with our friendly staff. Providing exceptional service with a warm and welcoming attitude is something we strive for every day, and it's gratifying to know that our efforts have been appreciated. Regarding our location, we're thrilled that it met your expectations. We understand the importance of a convenient and accessible location for our guests, and we're glad that our surroundings added to the enjoyment of your stay. Moreover, we're thrilled to hear that you found our breakfast offerings to be rich and satisfying. We believe that a hearty breakfast sets the tone for a great day ahead, and we're delighted that you were able to start your mornings with us on such a positive note. Once again, thank you for choosing to stay with us, and for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Dhaval Desai

10/10 有夠讚

Timothy

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, staff very helpful. Room a little small but the shower was excellent. New hotel so everything is clean and works. Breakfast good for a buffet
於 2024 年 3 月住了 1 晚
Savio Rebello/Night Manager 於 2024年3月9日回覆
Dear Timothy,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.RegardsSavio

10/10 有夠讚

Kirsten

喜歡:整潔度、員工素質和住宿環境和硬體
Nice
於 2024 年 3 月住了 1 晚
Savio Rebello/Night Manager 於 2024年3月9日回覆
Dear Kristen,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.RegardsSavio

10/10 有夠讚

Tonje

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This eas a very Good experience and I felt very looked after. Fabulous breakfast, and attentive staff.
於 2024 年 2 月住了 2 晚
Hampton London City 於 2024年2月27日回覆
Dear Tonje, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards, Dhaval

10/10 有夠讚

Petra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Hampton London City 於 2024年2月27日回覆
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards, Dhaval

8/10 不錯哦

Sarah

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Hampton London City 於 2024年2月24日回覆
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards, Dhaval

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Hampton London City 於 2024年2月24日回覆
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards, Dhaval

10/10 有夠讚

Silvia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr zentral bis zur underground. Zimmer war top, alles sehr gut
於 2024 年 2 月住了 3 晚
Hampton London City 於 2024年2月24日回覆
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards, Dhaval

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
Lovely, clean hotel with very friendly staff
於 2024 年 2 月住了 1 晚
Hampton London City 於 2024年2月22日回覆
Dear Maria, Thank you for choosing the Hampton By Hilton London City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London. Kind Regards, Dhaval Desai

10/10 有夠讚

Laura

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Rohan Singh 於 2024年2月19日回覆
Dear Laura,Thank you for choosing the {Business Name} and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to {Country}.Kind Regards,Rohan SinghDuty Manager

8/10 不錯哦

Sara

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
Rohan Singh 於 2024年2月19日回覆
Dear Sara,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hampton By Hilton London soon.Kind Regards,Rohan SinghDuty Manager

10/10 有夠讚

Derek

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Very quiet, great hotel
於 2024 年 2 月住了 2 晚
Rohan Singh 於 2024年2月16日回覆
Dear Derek,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 不錯哦

tak chung

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 4 晚
Savio Rebello/Night Manager 於 2024年2月15日回覆
Dear Tak,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 不錯哦

Loukas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, great breakfast, quiet and clean hotel next to underground. The only minus was that in the second day of our stay the cleaning staff came at 5pm to clean/change towels which is unusual for 4-star property. Lastly they run out of red wines when asked at the bar. Apart from that great hotel for a short stay and in a convenient location
於 2024 年 2 月住了 3 晚
Bianca Enache 於 2024年2月14日回覆
Dear Loukads, Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you. Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Warm regards,

10/10 有夠讚

Ana Claudia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 5 晚
Hampton by Hilton 於 2024年2月13日回覆
Dear Ana, Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you. Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Warm regards,Dhaval

2/10 很糟糕

Lee

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Con artists
Ripped off, booked in error when stranded in London on night out and used app to book, unable to get into room for early hours of the morning as check in for 3pm tried to cancel but still charging me for room did not use. Will never book with this chain again
於 2024 年 2 月住了 1 晚
Rakesh Singh 於 2024年2月10日回覆
Dear Lee,We understand your disappointment regarding the room night charged for your reservation on 08th February, it appears that the booking was made for the wrong date. We are currently conducting a thorough investigation and will provide you with a response as we have information.Thank you for bringing this to our attention.Rakesh SinghFront Office Manager

10/10 有夠讚

Thomas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dieses Hotel ist wirklich sehr gut und empfehlenswert. Frühstück, Sauberkeit und Freundlichkeit ist mir sehr wichtig. Bei meinem nächsten Besuch werde ich wieder hier übernachten.
於 2024 年 1 月住了 5 晚
Hampton by Hilton 於 2024年2月7日回覆
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards,Dhaval, Front Of House

10/10 有夠讚

Daniel

於 2024 年 2 月住了 1 晚
Rohan Singh 於 2024年2月6日回覆
Dear Daniel,Thank you for choosing the Hampton by Hilton London city and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London.Kind Regards,Rohan SinghDuty Manager

10/10 有夠讚

James

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent rooms and service. Breakfast amazing. Would definitely stay again
於 2024 年 2 月住了 1 晚
Shree 於 2024年2月4日回覆
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards,Shree, Front Of House

10/10 有夠讚

Mark van

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Geweldig hotel, helemaal nieuw, super vriendelijk personeel en gewoon een heel fijn verblijf gehad. Met de metro om de hoek ben je snel overal waar je wil
於 2024 年 1 月住了 3 晚
Rohan Singh 於 2024年2月4日回覆
Dear Mark,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a pleasant experience and appreciate your positive comments.The acknowledgment of our hotel being completely new is particularly encouraging, as we continuously strive to provide a modern and comfortable environment for our guests. We also extend our gratitude for recognizing the friendliness of our staff; delivering excellent service is a priority, and your positive encounter reflects their dedication.Furthermore, we are pleased that the hotel's proximity to the metro contributed to the convenience of your stay, allowing you to swiftly access various destinations. Ensuring accessibility is a key consideration for us, and we are glad it met your expectations.Your feedback is invaluable to us, and it motivates our team to maintain and enhance the quality of service we provide. If you have any additional comments or suggestions that could further improve your experience or that of future guests, please feel free to share.Once again, thank you for choosing our hotel, and we look forward to welcoming you back on your next visit.Warm regards,Rohan SinghDuty Manager

2/10 很糟糕

Shannel

情侶出遊
喜歡:整潔度和設施服務
不喜歡:員工素質
While undressed Housekeeping gained access via key and walked in prior to check out unprofessional this is not what I expect from Hamptons by Hilton first time staying there very unhappy
於 2024 年 2 月住了 1 晚
Rakesh Singh 於 2024年2月3日回覆
Dear Shannel, We understand that our housekeeping team accessed room before time and we deeply regret any inconvenience this may have caused.Rest assured, we have taken immediate action to ensure that this does not happen again in the future.Thank you for bringing this matter to our attention. We truly appreciate your understanding and i will remain in your disposal.RegardsRakesh Singh