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倫敦尊貴海德公園羅亞爾大飯店的評分

4 out of 5
倫敦尊貴海德公園羅亞爾大飯店
1-9 Inverness Terrace, London, England

評論

7.8

不錯哦

10 分，有夠讚；1586 則評論中有 575 則" "
8 分，不錯哦；1586 則評論中有 500 則" "
6 分，一般般；1586 則評論中有 260 則" "
4 分，不太好；1586 則評論中有 127 則" "
2 分，很糟糕；1586 則評論中有 124 則" "

8.2/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

6/10 一般般

Kwok Fai

於 2024 年 4 月住了 2 晚
Hazel 於 2024年5月12日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

HO LUN

喜歡：整潔度、住宿環境和硬體和客房舒適度
Bathroom Floor Easy to Get Wet
There was no shower curtain that the bathroom floor was always getting wet. Besides, the room size is small that you cannot open ONE suitcase easily.
於 2023 年 9 月住了 12 晚
Crystal 於 2023年10月3日回覆
Dear Ho Lun, Thank you for your feedback I am sorry to see that your stay was less than perfect due to the size of the bathroom, however I would like to assure you that we do have different room categories available. I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs for an even better experience. Kind Regards, Crystal Dsilva Duty Manager

8/10 不錯哦

Chia-ling

於 2023 年 8 月住了 2 晚
Marcel 於 2023年8月23日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 3 晚
Crystal 於 2023年7月12日回覆
Thank you for your feedback

6/10 一般般

Yue

團體旅遊
喜歡：整潔度和員工素質
房间很小，不方便。
於 2023 年 5 月住了 3 晚
Crystal 於 2023年5月18日回覆
Dear Yue , Thank you for your feedback. In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Crystal Dsilva Front Office Supervisor

2/10 很糟糕

Chik Lok

於 2022 年 11 月住了 1 晚
Marcel 於 2022年12月27日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

PO YU

於 2022 年 12 月住了 3 晚
Marcel 於 2022年12月21日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

MARIA LETIZIA

商務旅客
The rooms are too small
於 2024 年 5 月住了 1 晚

6/10 一般般

Fei

家庭旅遊
Room is small
於 2024 年 5 月住了 2 晚

6/10 一般般

Jake

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Good for a night stay but wouldn’t recommend anymore than that. One thing that really annoyed me was what seemed to look like mice or rat droppings under the duvet when we pulled them back, was only 2 little bits but was very annoyed. Pretty standard place to stay
於 2024 年 5 月住了 1 晚

8/10 不錯哦

James B

情侶出遊
喜歡：整潔度、員工素質和設施服務
Magnificent breakfast buffet for 12 pounds per person if you reserve the night before (15 pounds otherwise).
於 2024 年 5 月住了 6 晚

6/10 一般般

Karen

不喜歡：設施服務
This is a historic building but it is so old that I do wonder if it is time to do some major renovations. I have been to other vintage hotels that have better rooms and amenities. There was a very cramped staircase to my room and the room itself was so small I wouldn’t have considered it suitable for more than 1 person. The furnishings are also very limited. There were no food options other than breakfast. Honestly I think this hotel is needing major updating if it is to keep guests.
於 2024 年 5 月住了 1 晚
Hazel 於 2024年5月23日回覆
Dear Karen,Thank you for your feedback. We appreciate you staying with us at the Grand Royale Hyde Park. We understand your concerns about the room size and lack of modern amenities. We're currently looking into renovation options to address these issues.We apologize for the inconvenience caused by the limited space and lack of food options beyond breakfast.We hope to welcome you back in the future after the renovations are complete.Sincerely,The Grand Royale Hyde Park Hotel

6/10 一般般

Elsa

不喜歡：設施服務和住宿環境和硬體
The building is a beautiful house. However, the bathrooms are really dangerous. Large slippery tiles on the floor make it easy to slip. A very high tub makes it hard to climb in. Hooks are hung so high a 5'4" person has to stand on tiptoes to reach. It seems that no one tthought of using these bathrooms when they were built. Rooms are also extremely small.
於 2024 年 5 月住了 3 晚
Hazel 於 2024年5月22日回覆
Dear Elsa,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the bathroom design and room size. Safety and comfort are our top priorities, and we will address these concerns with our maintenance team to ensure a better experience for future guests.We appreciate you letting us know about your experience.Kind RegardsGrand Royale Hyde Park Team

8/10 不錯哦

Angela

情侶出遊
喜歡：整潔度和員工素質
Lovely building & architecture but in need of a bit of attention in places. Room was quite small but ok but bed was not comfortable and pillows flat! We asked for firmer pillows but they never appeared! Overall we enjoyed our stay though. Breakfast was good & great location for Kensington Park.
於 2024 年 5 月住了 3 晚
Hazel 於 2024年5月21日回覆
Dear Angela,Thank you for your feedback! We're thrilled you enjoyed the hotel's location and breakfast selection. We appreciate you letting us know about the room's size and discomfort with the pillows. We'll ensure our housekeeping staff is more attentive to future requests for firmer pillows. We're always looking for ways to improve, so your comments are valuable.Sincerely,The Grand Royale Hyde Park Hotel

8/10 不錯哦

Sonia Irene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful interiors in lobby and lounge area. Double room was a little small but really fidnt need to be much bigger. Nice bathroom.
於 2024 年 5 月住了 3 晚
Hazel 於 2024年5月21日回覆
Dear Sonia Irene,Thank you for your feedback! We are glad you enjoyed our beautiful lobby and lounge area. We appreciate you letting us know about the size of the double room. We will take this into consideration to improve our guests' experience.Sincerely,The Grand Royale Hyde Park Hotel

2/10 很糟糕

Frank

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
this was of the worst and totally overpriced hotels i have ever been staying. the room is horrible, very dirty and certainly requires urgent renovation. i would not even stay there for free and can NOT recommend to go there. Very bad experience.
於 2024 年 5 月住了 2 晚
Hazel 於 2024年5月18日回覆
Dear Frank,We are terribly sorry to hear about your recent stay and that it fell short of expectations. We take all guest feedback seriously and will investigate your concerns about the room's condition immediately. We appreciate you bringing this to our attention.Sincerely,The Grand Royale Hyde Park Hotel

8/10 不錯哦

Maryana，Garwood

情侶出遊
喜歡：整潔度、員工素質和設施服務
Rooms were a little outdated and required some touches, but in general, was a nice experience and got this old English style hotel feeling. Very walkable and easy access to subway, breakfast was decent and stuff very friendly
於 2024 年 5 月住了 2 晚
Hazel 於 2024年5月16日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Houchang

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel exudes a nostalgic charm. The common areas are a tad run-down, but this is a small price to pay for the good value the rooms afford the traveler in a very expensive city.
於 2024 年 5 月住了 4 晚
Hazel 於 2024年5月15日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Austin

喜歡：整潔度
於 2024 年 5 月住了 2 晚
Hazel 於 2024年5月15日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Armand

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I only stayed 1 night. Room was small but good enough. Just minor issue with shower. Not a big deal. Over all, good enough if you need a nice place to sleep.
於 2024 年 5 月住了 1 晚
Hazel 於 2024年5月15日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Tiv

喜歡：住宿環境和硬體
Beautiful hotel and helpful and attentive staff
於 2024 年 5 月住了 2 晚
Hazel 於 2024年5月15日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Cristina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The lobby was absolutely stunning, as was the rest of the hotel. Beautiful decorations. Room was a bit small but I was staying by myself so I didn’t mind. Location was great, about a 2 minute walk from the Queensway Train station, which basically takes you right into the city. Feels very safe for someone traveling alone!
於 2024 年 5 月住了 1 晚
Hazel 於 2024年5月12日回覆
Dear Cristina,Thank you for the fantastic review! We're delighted you loved the stunning lobby, beautiful decorations, and convenient location. While some rooms are on the smaller side, we're glad it suited your solo stay.We appreciate you mentioning safety - it's a priority for us. So happy you felt secure!We look forward to welcoming you back on a future trip!Sincerely,The Grand Royale Hyde Park Hotel Team

8/10 不錯哦

kimberly

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
I booked room on Expedia for over 100 pounds less than I was charged at the property. All the staff was extra nice other than the woman who checked us in. Do not fall for the pay at the property trick!
於 2024 年 5 月住了 2 晚
Hazel 於 2024年5月12日回覆
Dear Kimberly,Thank you for your review. We apologize for the discrepancy between the price you booked on Expedia and the price you were charged at the property. We are investigating this issue to ensure it doesn't happen again. We're glad the staff was friendly overall, except for the check-in experience. We'll address this with the team. Thank you for your feedback.Sincerely,The Grand Royale Hyde Park Hotel Team

6/10 一般般

Layne Elizabeth

於 2024 年 4 月住了 5 晚
Hazel 於 2024年5月10日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Mark

喜歡：整潔度和員工素質
於 2024 年 5 月住了 2 晚
Hazel 於 2024年5月10日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

Merja

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Hazel 於 2024年5月10日回覆
Thank you for your feedback. We will be addressing your concerns.

6/10 一般般

Jamilee

團體旅遊, 家庭旅遊
The location of the property is fantastic. Right by Hyde Park and Kensington Palace. And one street over from 2 Tube stations, and restaurants and stores. The hotel lobby is fine, but the rooms are very small, and so is the bathroom. It was hard to share the room with another person. Very closed in. Our room came with a step down right upon entering the room. I almost took a bad fall from it. The warning note about the step is smaller than a post-it note. The staff was very nice. The bed sheets were changed every other day, and the towels were changed with clean ones daily. I wouldn’t stay there again.
於 2024 年 4 月住了 5 晚
Hazel 於 2024年5月10日回覆
Thank you for your feedback. We will be addressing your concerns.

10/10 有夠讚

Teri，Cortez

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very happy with everything
於 2024 年 5 月住了 1 晚
Hazel 於 2024年5月10日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

AGUSTIN，WINTER GARDEN

喜歡：整潔度、員工素質和住宿環境和硬體
Great
於 2024 年 4 月住了 3 晚
Hazel 於 2024年5月10日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Chris

喜歡：住宿環境和硬體
'Deluxe' room was small. No windows in room so it felt claustrophobic. Bad smell occasionally. Room definitely not sound proof as described. All rooms have 'slam doors'.
於 2024 年 4 月住了 2 晚
Hazel 於 2024年5月10日回覆
Thank you for your feedback. We will be addressing your concerns.

6/10 一般般

Raymonde

商務旅客
It is a lovely property ; lovely reception staff ; feels so nice ; wifi excellent Downsides ; Noisy construction site outside window ; Smelly bathroom ; poor Gluten Free breakfast - no labels ; even said baked beans were not gluten free ( not had that one in 30 years of being a Coeliac !!) Shame as could have been so nice
於 2024 年 4 月住了 2 晚
Hazel 於 2024年5月10日回覆
Thank you for your feedback. We will be addressing your concerns.

10/10 有夠讚

William

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very central to all the sites. Close to restaurants and Hyde and Kensington parks. Staff were very helpful. Only negative was no parking on-site and it was not made clear where to park for drop off upon arrival.
於 2024 年 4 月住了 5 晚
Marcel 於 2024年5月1日回覆
Dear William,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 有夠讚

Green Apple

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing service
於 2024 年 4 月住了 1 晚
Marcel 於 2024年5月1日回覆
Dear Guest,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 有夠讚

Kevin，Yellowknife

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Marcel 於 2024年4月30日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Liliane

Hazel 於 2024年5月18日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Catherine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very interesting history to property. Clean and convenient to transit and sightseeing as well as souvenir shopping. Headboard of bed needs replacement.
於 2024 年 4 月住了 3 晚
Marcel 於 2024年4月25日回覆
Dear Catherine,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 一般般

Kevin

喜歡：員工素質
不喜歡：住宿環境和硬體
This hotel has some positives the staff dealing with breakfast service are a joy. Less so reception staff who have little interest in their guests. The rooms were adequate but not if you have luggage for more than a long weekend. Storage is limited. It is very handy for tube links to all London sites. Lots of places to eat so enjoy the breakfast and eat off site!
於 2024 年 4 月住了 3 晚
Marcel 於 2024年4月25日回覆
Dear Kevin,Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the restaurant team contributed positively to your overall stay. On the other hand, I am sorry to see that your comments about reception staff which i will surely be sharing with them on our next staff meeting.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs for an even better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 有夠讚

Joan

於 2024 年 4 月住了 2 晚
Hazel 於 2024年5月15日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Jutta

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wunderschönes Hotel, zentral zur U-Bahn Bayswater und Queensway. Kleine Läden und Restaurant/Pubs in der Nähe. Zum Joggen ist der Kensington Park 50 Meter entfernt. Immer wieder.
於 2024 年 4 月住了 2 晚
Marcel 於 2024年4月21日回覆
Dear Jutta,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 一般般

Mary

於 2024 年 3 月住了 8 晚
. 於 2024年4月15日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Sabryna

喜歡：整潔度、員工素質和住宿環境和硬體
The rooms are very small. Other than that, it was great.
於 2024 年 3 月住了 6 晚
Marcel 於 2024年4月7日回覆
Dear Sabryna,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 一般般

Ian

情侶出遊
喜歡：整潔度
The room was barely larger than a cupboard. It was shabby with the curtain hanging off the rail and the voiles dirty and damaged. The access into the bathroom was tight and needed manouvers to get to the toilet. Not good.
於 2024 年 3 月住了 2 晚
. 於 2024年4月4日回覆
Dear Ian,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Grand Royale Team

8/10 不錯哦

Ishikawa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet
於 2024 年 3 月住了 7 晚
. 於 2024年3月28日回覆
Thank you for your feedback.

6/10 一般般

Junko

於 2024 年 3 月住了 3 晚
. 於 2024年3月27日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

Kasey

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
A few reflections on staying here. Bed, very small. Horrible view from our window of a back alley that was very dirty. Everything really small and minimal. We don’t usually linger on our hotel rooms when traveling so it was a fine place to sleep, but front desk definitely wasn’t overly friendly-unapproachable
於 2024 年 3 月住了 3 晚
. 於 2024年3月21日回覆
Dear Kasey,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant and I would cherish the opportunity to discuss your feedback in detail.Kind Regards, Grand Roayale Team

10/10 有夠讚

heather

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the architecture of this lovely victorian hotel . The hotel is in a lovely area which is quiet it has plenty of dining options and it has plenty of transport options - 3 buses and 2 tubes and within walking distance of oxford street for shopping
於 2024 年 3 月住了 3 晚
Marcel 於 2024年3月18日回覆
Dear Heather,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 不錯哦

Clive

喜歡：整潔度和員工素質
Ever been in a smaller room
於 2024 年 3 月住了 1 晚
Marcel 於 2024年3月18日回覆
Dear Clive,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

4/10 不太好

Nathalie

情侶出遊
不喜歡：設施服務和住宿環境和硬體
This hotel has good potential due to its location. However the beautiful old building is in need of some major redecorating: we had some mould around the handwashing basin & in 2 corners of the bath. The window has not been painted or cleaned for a very long time (ie brown muck on painted parts). The electric sockets tend to move when trying to unplug a charger. The deluxe room was super small. All in all, not of a 4* hotel, even for London standards.
於 2024 年 3 月住了 2 晚
Marcel 於 2024年3月14日回覆
Dear Nathalie,Thank you for taking the time to share your feedback! I am pleased to hear that the hotel location and the building contributed positively to your overall stay. On the other hand, please accept my sincere apologies about your unpleasant experience due to the room provided. Had we only known about your discomfort during your stay, we could have easily resolved the issue by providing a different room suitable for your needs. I do hope that I would have the pleasure of welcoming you back again in the not too distant future and overlook your entire stay for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 有夠讚

JEFFREY

喜歡：整潔度和員工素質
於 2024 年 2 月住了 4 晚
Marcel 於 2024年3月12日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Ennio

於 2024 年 2 月住了 4 晚
. 於 2024年3月27日回覆
Thanks for staying with us. We appreciate your feedback!