Dear shangshan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Chi Shing,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. Your feedback on the bedroom lighting has been addressed to our Maintenance Manager for immediate rectification. We are in the midst of evaluating all lighting fixtures in the guestrooms. Rest assured the issues you have raised are currently being addressed to ensure our service and standards meet the expectation of our guests.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Tomohiro,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Joe,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

Dear Yik Fung, Thank you for your rating here. We look forward to have you in Impiana KLCC again. Best Regards, Maya Guest Service Manager

Dear King Lun, We are glad you had an awesome stay with us. We look forward to have you staying with us again. Best Regards, Maya Guest Service Manager

Dear Guest , Thank you for your awesome review. We would love to have you back soon. Best Regards, Maya Guest Service Manager

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion. Again thank you for choosing us and being our guest and we are looking forward welcoming you again soon. Best Wishes, The Management Impiana KLCC Hotel

Dear Guest, Greetings from Impiana KLCC, We thank you for taking the time to share your honest experience here on this forum. We are glad to hear that you had an amazing time here in Impiana KLCC Hotel. Your generous ratings truly means the world to us. We will continue to serve you better in the future. Thank you for being our guest and we are always looking forward to have you at our hotel on your next visit. Best Wishes, The Management Impiana KLCC Hotel

Dear Valued Guest, Warm greetings from Impiana KLCC Hotel. Thank you for your valuable feedback and we sincerely apologise for the unpleasant experience during your stay with us. Indeed, it is unacceptable and rest assured we will take steps to ensure we deliver a better guest experience in future. We hope you will give us a chance to improve and serve you again.

Dear Po Chun, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to rate our hotel. We hope you enjoyed your stay with us and look forward to welcoming you again.

Dear Guest, Greetings from Impiana KLCC, We thank you for taking the time to share your honest experience here on this forum. We are glad to hear that you had an amazing time here in Impiana KLCC Hotel. Your generous ratings truly means the world to us. We will continue to serve you better in the future. Thank you for being our guest and we are always looking forward to have you at our hotel on your next visit. Best Wishes, The Management Impiana KLCC Hotel

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for taking the time to share your recent stay experience here. We are very happy to hear that you had an excellent stay in Impiana KLCC Hotel and we also thank you for your generous ratings. I will share this with our team! Thank you for being our guest and we are always looking forward to providing our hospitality to you again soon for another amazing time. Best Wishes, The Management Impiana KLCC Hotel

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for taking the time to share your recent stay experience here. We are incredibly sorry that we were not able to live up to your expectations during your stay. I will address this issue to our management team for consideration of improvements on the room facilities and attitude of our staffs on the next meeting. Thank you for being our guest and we are always looking forward to providing our hospitality to you again soon for another amazing time. Best Wishes, Kavin Balakrishnan Digital Marketing Executive Impiana KLCC Hotel

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for your ratings and being our guest and we are always looking forward to providing our hospitality to you again soon on another amazing time. Best Wishes, Kavin Balakrishnan Digital Marketing Executive Impiana KLCC Hotel

Dear Guest, Warm Greetings from Impiana KLCC Hotel, Thank you for your great ratings and kind words here on Expedia. We are glad to know that you had a splendid time here with in KL. We hope to see you on your next one. Regards, Kavin Balakrishnan Digital Marketing Executive Impiana KLCC Hotel

Dear Evita,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Juan,Greetings from Impiana KLCC Hotel!Thank you for taking the time to share your feedback with us. I’m sorry to hear that your recent experience was not up to your expectations.We strive to provide an exceptional experience for all our guests, and it’s disappointing to learn that we fell short during your visit. Your comments are important to us, and we will be using them to address the issues you mentioned and improve our services.Please feel free to reach out to me directly at [Your Contact Information] if you would like to discuss your experience further or if there is anything specific we can do to make it right. We hope you will give us another chance to provide you with the high-quality experience you deserve.Thank you once again for your feedback.Kind regards.The Management

Dear Chak Boon,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We greatly value your input as it helps us improve our services for future guests.We apologize for any inconvenience caused by the condition of our older rooms. Rest assured; we are continuously working to enhance all aspects of our property to provide the best possible experience for our guests. Your comments have been shared with our management team and we will be taking proactive measures to address any areas in need of improvement.We understand how essential hot water and functional communication are to our guests' comfort, and we are truly sorry that we fell short in meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we are already taking immediate steps to address the issues with our hot water system and phone functionality to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we did not meet these standards during your visit. We appreciate your patience and understanding as we work diligently to rectify these issues.Kind regards.The Management

Dear Gao,Greetings from Impiana KLCC Hotel!Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here. Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet your expectations.We're delighted that you enjoyed your your stay and we'll be sure to pass along your compliments to our team. Your feedback means a lot to us and serves as a great source of motivation to continue providing excellent service.We hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards.The Management.

Dear Niamh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Rasheed,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Sunari,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Gamal,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management