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雅加達香格里拉的評分

5 out of 5
雅加達香格里拉
Kota BNI, JL. Jend. Sudirman Kav. 1, Jakarta, Jakarta

評論

9.2

太棒了

10 分，有夠讚；571 則評論中有 387 則" "
8 分，不錯哦；571 則評論中有 142 則" "
6 分，一般般；571 則評論中有 31 則" "
4 分，不太好；571 則評論中有 7 則" "
2 分，很糟糕；571 則評論中有 4 則" "

9.4/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

KWOK KEUNG

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Food in restaurant is overpriced and medium/low quality.
於 2023 年 3 月住了 2 晚
Timothy Wright - General Manager 於 2023年3月20日回覆
Dear Valued Guest,Thank you for sharing your review.Please accept our sincere apologies if our food quality did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for further actions.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

YI-FEI

於 2022 年 5 月住了 1 晚
Timothy Wright, General Manager 於 2022年5月19日回覆
Dear YI-FEI Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

CHING MAN

於 2021 年 6 月住了 5 晚
Markus Christ, General Manager 於 2021年7月7日回覆
Dear CHING MAN, Thank you for sharing your review. I am glad to know that our overall services have made your stay a pleasant one. It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
大堂太涷，房間空調一般，服務員態度很好，且主動幫助客人，親切有禮，保安嚴謹但過於重複，環境感覺舒服，應該贊賞
於 2020 年 1 月住了 3 晚
Markus Christ, General Manager 於 2020年2月3日回覆
Dear Valued Guest, Thank you for sharing your review. I am very pleased to know that our colleagues and hotel’s environment have made your stay a pleasant one. However, please accept our sincere apology if our Lobby and Security team did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. We look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 5 晚
Andrew den Oudsten 於 2019年5月6日回覆
Thank you for giving us your review. We always strive to maintain our quality and your feedback is surely valuable for our improvement. With Best Regards, Andrew den Oudsten General Manager

10/10 有夠讚

Li-Shan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
Andrew den Oudsten - General Manager 於 2018年10月4日回覆
Dear Li-Shan, thank you for sharing your review and for awarding us top marks. We appreciate your feedback and look forward to welcoming you back in the future. With Best Regards,

8/10 不錯哦

真實旅客

很好的飯店
它的游泳池很棒不要浪費了
於 2018 年 8 月住了 2 晚
Andrew den Oudsten - General Manager 於 2018年8月31日回覆
Thank you for your review and we are very pleased you like our swimming pool. We look forward to welcoming you back. Best regards,

8/10 不錯哦

Yuen Chun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 3 晚
Andrew den Oudsten - General Manager 於 2018年7月3日回覆
Dear Yuen Chun, Thank you for sharing your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

10/10 有夠讚

Wenzhe

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 11 月住了 1 晚
Dear Wenzhe, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A great stay overall, will return. An oasis in bustling central Jakarta.
於 2017 年 9 月住了 2 晚
Andrew den Oudsten 於 2017年10月24日回覆
Dear Valued Guest, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager

10/10 有夠讚

Li Hua

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
Good hotel, good service

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This is a typical 5 star hotel, Service good and facility good. All is right because you get for what you pay for.However, they should improve gardening and swimming pool maintanese.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
下次还想再来的酒店
比较舒服的酒店，四周环境很好，服务也很好。 唯一的遗憾是离机场有点远。

8/10 不錯哦

H,J,Lin，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務人員很親切,熱心:服務品質好.
一切很好唯美中不足的是,住宿期間有印尼朋友欲來訪,總機人員似乎很冷淡不樂意轉電話至房間連絡,感覺有貧富歧視的感覺.

10/10 有夠讚

Vladimir

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
One of the best hotels we’ve stayed in, we’ve been to over 50 countries. The hotel is gorgeous, fitness center is the best with free weights, and all the equipment you need.. and then the sauna, steam room, cold plunge.. we had an unbelievable stay! Thank you!
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月4日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

Paul

於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年4月19日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

Greg

於 2024 年 2 月住了 4 晚
Hotel Management 於 2024年3月25日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 不錯哦

Wafi

商務旅客, 團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Nice hotel, clean rooms.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年3月5日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

Stephen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Extreme glamour. Gorgeous lavish rooms, an unthinkable continental breakfast, and impressively large lounge and pool grounds. There are tennis courts, a 24 hour gym, and there was live music in the lounge both nights we were there. The biggest surprise for me was the spa -- there's a full nordic spa circuit that is free to use, complete with hot tub, cold plunge, sauna, and steam room. Service was the best I've experienced. Absolutely worth the money.
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年3月1日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

Zoe，Sydney

喜歡：整潔度、員工素質和住宿環境和硬體
The staff were amazing and so friendly I couldn’t fault them
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月23日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

Kim

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
좋아요
친절하고 청결합니다. 아주만족스러운 숙박이었습니다
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月21日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

Roy

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年2月13日回覆
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good experience. We like Shangri-La. Everything available in one Hotel. No need to go out. Wonderful and friendly service make the stay unique.
View from 18th floor.
於 2024 年 1 月住了 3 晚
Timothy Wright - General Manager 於 2024年1月16日回覆
Dear Peter, Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 不錯哦

Soon

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Timothy Wright General Manager 於 2024年1月2日回覆
Dear Soon,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing stay
Emi in the breakfast restaurant brought me a ginger tea for my cough that was super nice
於 2023 年 12 月住了 1 晚
Timothy Wright General Manager 於 2023年12月26日回覆
Dear Paul,Thank you for sharing your review.I am glad to know that our overall service has made your stay a pleasant one. We appreciate your recognition of Emi. I am sure she will be proud to read your compliment.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Jae Hyung

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Timothy Wright - General Manager 於 2023年12月14日回覆
Dear Jae Hyung,Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards,Timothy Wright General Manager

6/10 一般般

Mustafa

於 2023 年 12 月住了 1 晚
Timothy Wright General Manager 於 2024年1月2日回覆
Dear Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Shuhao

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Timothy Wright - General Manager 於 2023年11月23日回覆
Dear Shuhao,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Ronally

於 2023 年 11 月住了 3 晚
Timothy Wright - General Manager 於 2023年11月21日回覆
Dear Ronally,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Nadiem

喜歡：整潔度、員工素質和住宿環境和硬體
It was a return trip after many years and good to see Shangri-la has kept it's standards for good service and personalized hospitality.
於 2023 年 11 月住了 1 晚
Timothy Wright - General Manager 於 2023年11月17日回覆
Dear Nadiem,Welcome back to Shangri-La Jakarta and thank you for your kind feedback.I am glad our colleagues' services have made a positive and lasting impression on you.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

firmansyah Luasan

於 2023 年 10 月住了 1 晚
Timothy Wright - General Manager 於 2023年11月13日回覆
Dear Firmansyah,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 不錯哦

SHIRO

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
レストランの飲み物について
清潔さが行き届いている。非常に良いと思います。中華料理店で食事をしましたが、アルコール類がビールしかありませんでした。紹興酒とか、ウイスキー等揃えておいた方が良いと思います。
於 2023 年 10 月住了 2 晚
Timothy Wright - General Manager 於 2023年11月6日回覆
Dear Shiro,Thank you for sharing your review.I am very pleased to know that our cleanliness and overall facilities have made your stay a pleasant one.Appreciate your feedback on JIA's beverage selection. We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Masafumi

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All staff at the hotel were very friendly and I felt that I am welcomed from arrival to departure.
於 2023 年 10 月住了 1 晚
Timothy Wright - General Manager 於 2023年10月30日回覆
Dear Masafumi,Thank you for staying with us and for your kind appreciation to our colleagues.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Gautam

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous stay at Shangri La. would definitely recommend.
於 2023 年 10 月住了 3 晚
Timothy Wright - General Manager 於 2023年10月17日回覆
Dear Gautam,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 不錯哦

Stephane

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Timothy Wright - General Manager 於 2023年10月17日回覆
Dear Stephane,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Dhiraj

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful place with fantastic staff all across
Excellent service made me feel like at home and welcomed
於 2023 年 10 月住了 3 晚
Timothy Wright - General Manager 於 2023年10月12日回覆
Dear Dhiraj,Thank you for choosing Shangri-La Jakarta as your preferred hotel in the city.I am glad to know our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Jae Hyung

於 2023 年 8 月住了 1 晚
Timothy Wright - General Manager 於 2023年9月8日回覆
Dear Jae Hyung,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 不錯哦

Phillip，Sugar Land

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff really stood out with their services however during my stay the hotel was so busy that food options weren’t always replenished in time, sometimes not at all during breakfast.
於 2023 年 7 月住了 4 晚
Timothy Wright - General Manager 於 2023年8月7日回覆
Dear Phillip,Many thanks for acknowledging our colleagues. We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for consideration and further action.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

ANNA

於 2023 年 7 月住了 1 晚
Timothy Wright - General Manager 於 2023年8月21日回覆
Dear Anna,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
良いホテルです
いつも快適に使える良いホテル。今回asia meetingと重なっていたため、セキュリティーチェックやチェックインにかかる時間など心配していたが全然問題なかった。定期的な掃除時間以外にも部屋迄きて水やタオルの補給をしてくれる気遣いがとてもありがたい。また利用したいと思うが、ホテル内のレストランやバー等の割引が欲しいところ。
於 2023 年 7 月住了 4 晚
Timothy Wright - General Manager 於 2023年7月18日回覆
Dear Valued Guest,Thank you for staying with Shangri-La Jakarta.I am glad to know you had a pleasant stay and that our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Martin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Timothy Wright - General Manager 於 2023年7月10日回覆
Dear Martin,Many thanks for your kind review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 不錯哦

Ole

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Timothy Wright - General Manager 於 2023年6月5日回覆
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

6/10 一般般

Ole

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very noisy in Horizon Club
At afternoon tea all cakes was gone and the area was very noisy with a lot of children running around.
於 2023 年 5 月住了 1 晚
Timothy Wright - General Manager 於 2023年6月5日回覆
Dear Ole,I do regret that some of our services did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

8/10 不錯哦

inae

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
가족여행
드라이기 사용시 정전이 되었고 드라이기 교체 시까지 30분 이상 소요가 되어 약간의 불편함이 있었습니다. 연휴기간이라 조식 식당이 사람이 많았고 많은 인원으로 음식주변이 깔끔하게 정돈 되어있지 않아 아쉬웠습니다
於 2023 年 4 月住了 1 晚
Timothy Wright - General Manager 於 2023年5月3日回覆
Dear Valued Guest,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Lorraine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service very friendly and checked on us to see all ok.
於 2023 年 4 月住了 4 晚
Timothy Wright - General Manager 於 2023年4月18日回覆
Dear Lorraine,Many thanks for your kind review.I am glad to know our overall services have made your stay with us a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Ole

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Timothy Wright - General Manager 於 2023年4月2日回覆
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

robert

Always good
於 2023 年 3 月住了 4 晚
Timothy Wright - General Manager 於 2023年3月27日回覆
Dear Robert,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back on your next visit soon.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Takashi

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 3 晚
Timothy Wright - General Manager 於 2023年3月21日回覆
Dear Takashi,Thank you for sharing your review.I am glad to know our overall services have made your visit a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 有夠讚

Dudley，San Francisco

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was impeccable, the grounds were impeccable, and the service was impeccable. The Shangri-La lived up to it's reputation. It was a great convention hotel.
於 2023 年 3 月住了 1 晚
Timothy Wright - General Manager 於 2023年3月20日回覆
Dear Valued Guest,Thank you for sharing your kind review.I am glad to know our colleagues' services and overall facilities have made a positive and lasting impression on you.I look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager