"I've stayed many times in this hotel, but it seems in recent years, it's going downward only. All my customers around also said this hotel quality reduced too much.
The luggage and front desk service and Sherlock Holmes bar are good and excellent. But the reception and environment of whole hotel are very worse.
I booked for one room with two twin beds but they only provide one room and reluctant to admit it's their mistake.
The environment and route to everywhere are terrible. cleaness very bad, you can see stains on pillow, sheets...
elevators not functioning safe and comfort, air conditioning always crazy hot during day time and freezing cold at night and no way to adjust....service and facility all worse than ever seen. This is a hotel I will never stay and will only give bad credit to others."
