1.stay from 7/1–7/5,2023
2. Booked two hotel activities in advance, but none of them was recorded. I had to argued with hotel staffs for my booking.
3. The Retreat located in the middle of nowhere and provide only two shuttle bus to city center and one shuttle bus back to Retreat. This is very un convenient.
4. With mini bar in room but never reimplement when items were consumed.
5.Due to late flight, requested late-check-out on the second day after check in but till 2 days later, was told no late check-out. Very poor efficiency.
6. Despite no late check-out, allowed to stay at pool area to spend time but requests for shower place after swimming were declined. Instead, was told to shower out door and change clothes in restroom.
7. Can not find stamps or mailing service for post cards in this 5 star resort. Even glues or tape to seal envelopes is no possible.