芽莊 5 星級飯店

「我訂的房型是open toilet 一開始給我的房間是轉角位並不是如網上的圖片一樣 後來我跟酒店職員要求轉房 換過另一間比較好的房間 我很開心 酒店環境好舒服」

「完整的服務，房間很大很舒適，地點超棒的，服務也有水準，非常好的過年住宿經驗，下次如果有機會會再入住。」

「價錢適中，地理環境優越，早餐豐富，房間空間夠大設施足夠，下次將會繼續入住」

「The staffs are kind all. Their smile makes us very happy during the stay. Also they have their own shuttle bus to downtown . Very clean and drives safe. However the communication is not so easy. English issue :) 」

「Pro: beautiful scenery , clean environment, friendly staffs, and hotel facilities Con: less-professional service, developing surrounding environments.」

「私人泳池乾淨，水深1.2米，可以游水。到會食物保温做得好，送來仍然是熱的。酒店app及instant message 回覆及時，很方便！」

「Front desk could not provide currency exchange which the staff said they did not have enough cash flow. Other thing else is good.」

「整體的住宿體驗是好的，休閒設施很多，環境讓人放鬆，但是有幾個問題： 1.枕頭太軟，第二天已經更換 2.廁所的吊衣架不知是油漆未乾還是什麼其他原因，把泳衣吊在上面等待乾燥，竟然有污漬留在泳衣上，無法洗掉 3.退房時耗費太多時間，3間房竟需費時25分鐘」

「GOOD SERVICES TO ALL. CLEN AND TIDY. LOCATED IN CITY CENTRAL」

「1）此酒店有一天我下午掛牌清潔，晚上回來沒清潔。 2）有一超高斜梯級拉行李上落平地，一定要改善，有輪椅客一定上唔到房間。有老人即唔會用此酒店。」

「位在市中心， 附近美食多， 也有水果攤！ 但是沒有兒童遊戲室（完全空的）， 希望能增加一些玩具！」

「好」

「酒店在珍珠岛上有优先权，进出游乐园的短驳车优先来接，这对于带孩子来说的家庭是个利好。 房间整体不算新，但是服务真的很舒服，特别感谢会说中文的TIEN，任何时候任何事请都能及时协助帮忙，最后退房还为我们争取到下午两点，让两个孩子在房里舒舒服服的睡了个午觉。 酒店免费提供从前一家酒店退房衔接到入住，以及退房后送机的服务，是专人专车，这点也特别贴心。 总体入住体验很好，从餐厅到前台以及接送小哥，都很亲善，对孩子们很友好，特别感谢。」

「We stayed here for a week and it was great place to relax. The executive lounge was a welcomed place to go after a day by the pool, but it would have been nicer to have more food options available and for longer periods of time considering the price. Part of the executive lounge perks was a turndown service which did not happen. We also booked an airport pickup which was forgotten about which was a bit disappointing. These were just minor details which could have been opportunities for the hotel...

「小朋友在kidsdom 嘅體驗好滿意，也有很多給小朋友的活動👍 員工親切有禮。 別墅內的地方很大，乾淨整潔，設備也充足。 有機場接送巴，也有免費車到市區和碼頭，非常好。 唯一缺點就是太少大人方面的體驗活動。 商店也只有一小間。 希望可以增加水上活動，例如香蕉船呀，小朋友的游泳設施等。 整體體驗好滿意！ 下次有機會亦會再次入住，也會推介給朋友👍👍」

「1. 一如洲際應有的水準, 服務人員熱誠, 房間舒適 2. 早餐豐盛, 值得加購 3. 走下樓就是芽莊最熱鬧的海邊沙灘, 步行5分鐘內有按摩店, 星巴克, 德州炸機, KFC, 海底撈, Pizza 4 pcs 4. 游泳池/健身房/兒童遊戲室都整理得很乾淨 5. 小小抱怨的是桑拿房竟然不能使用置物櫃!! (有置物櫃的設置,但全部都上鎖, 問了服務人員說不能使用, 男女生都是同樣的狀況)」

「1. Excellent and rapid services of the reception, housekeeping, security. Thanks a lot! 2. Breakfast buffet is good. 3. The location is very convenient. Many restaurants and bars near by. 4. Clean and very long beach in front of the hotel. 5. Our room faces to the east, can see sunrise from the balcony. 6. The only thing I don’t like is no shower room, only tub. 1. 超棒的服務，check in櫃台經理們幫忙我們很多事，非常感謝。 2. Housekeeping 打掃房間迅速乾淨！ 3. 海灘就在飯店對面，過馬路有安全人員立刻帶著我們過馬路，並有人給我們大浴巾，海灘陽傘及躺椅下午5:00就收了。 4....

「很舒服的渡假村，游泳池很棒，海景也很美 夜晚的池畔還有放音樂與電影。家人們都很喜歡這個地方。」

「The facilities are well maintained. There are various activities for young children to play. We like the archery and water park. I am surprised that toys are provided at the beach. However, there are few things we would like to suggest for improvement: 1. Too few washrooms nearby the restaurants. Only 2 female and 1 male toilets for a restaurant serving over hundreds of guests. 2. Buggy are not frequent 3. No towel to borrow in water park 4. Separate Check-in and check-out queue to shorten the...

「酒店房間觀景很好, 但設備比較舊及整潔度一般, 尤其廁所玻璃門有好大範圍污積. 所有員工服務好好及有禮貌, 英文對各答無問題.」